Marketing in a digital world has evolved. There was a time when ads
in leading newspapers, commercials during popular TV shows, and
strategically placed billboards did the job. Now, with every passing
day, getting noticed by your audience is becoming more and more
difficult.
Facebook pages and Twitter feeds are overcrowded. Odds
are fair that your post will get lost in the constant, unabated,
overwhelming storm of information.
So, when you're ready to implement your digital marketing strategy, how can you gird yourself to do battle?
Being
in the right place, at the right time, in front of the right people is
about implementing the right tactics and ideas, as in the following five
digital marketing examples.
1. Target the right audience
Facebook isn't the one-pill solution for all online ills. Neither is
Twitter. Identify your audience, think about where they are likely to
spend their time online, and then work on building a presence in those
very areas.
The "who" and "where" become extremely important when
you finally begin to study your ROI, much of that investment being your
precious time, not just money.
Example: Uber focused on mobile-savvy professionals who didn't mind paying that
little extra to travel in style and comfort. They made luxury standard,
and backed it up with a brilliant app that made booking an Uber ride
extremely quick and convenient. Uber is now a success story cited by
many and studied in depth.
2. Pay attention to the important numbers
Increasing
unique visitors to your website shouldn't be the end game. Converting
visitors is what counts. How many of them subscribed to your newsletter,
read your e-book, downloaded the free trail or simply filled out a form
you wished they would?
Ditto with Facebook likes. Garnering
thousands of fans on Facebook, though great by itself and no mean feat,
doesn't help your bottom line. How many of them convert to paying
buyers? Pay attention to the far more important numbers.
Many
online marketing companies tend on focus on the vanity metrics, and
pitch their services based on increase in shares, likes, visits, or
comments. Instead, the focus ought to be on conversions, sales, signups,
and relationships built.
Example: Pink Cake Box,
a small specialty cake shop in New Jersey, began by setting up a
WordPress website and blog, regularly posting about delicious cakes and
cupcakes, keeping the focus on the pictures to entice viewers. It
worked: Traffic grew, and orders with it. But the direct correlation
worked up to a point, beyond which the traffic simply consisted of
non-buyers who were just looking for information and recipes. To counter
that trend, the company began streamlining its content and focusing on
relevant traffic rather than aggregate traffic numbers.
3. Project clear goals and corresponding messages
Are
your various marketing channels projecting mixed messages? A high
bounce rate on your site should raise a red flag. Is your ad or post
giving a different impression, while the landing page doesn't deliver
what was expected, driving the visitor away? That phenomenon is
prevalent in paid search. You are losing valuable money and potential
customers.
Every digital marketing channel used must project a
unified goal and picture of your business. Keep your goals clear and
measurable, and your messages on point, when executing your digital
marketing strategy.
Example: Kiva
is a nonprofit microfinancing organization that allows people to lend
money through the Internet to entrepreneurs and students worldwide. Its
mission is "to connect people through lending to alleviate poverty." As
of Nov 2013, Kiva was raising about $1 million every three days. The
messages and goals from Kiva have been clear and uniform across all
social channels. The platform now has a community of more than a million
lenders from around the world.
4. Be accessible on the go
Being
mobile-friendly isn't optional anymore. More and more people are
accessing the Internet via mobile devices. Being easily available and
shareable via smartphone is imperative for business success.
Example: BuzzFeed
as tripled visitor figures over the last two years. It popularly
targets the "Bored at Work" and "Bored in Line" people to consume and
share interesting content. It found that people who consume content on
their phones while waiting are major drivers of social sharing. It made
sure its content was mobile-friendly, making reading, participating, and
sharing very easy. Currently, more than one-third of BuzzFeed traffic
is from mobile devices.
5. Connect and collaborate
What
you can achieve alone has a limit. You need to try to maximize output
with limited input by collaborating and getting people to happily do the
work for you (much like Tom Sawyer). Create a great platform, post
valuable information, build a community, and empower them to act... then
watch it flourish.
Example: Ana White
is a carpenter who created a website to help women do DIY carpentry
projects. She has created a huge following, among men and women alike,
who love, use, and share her blueprints and ideas. Ana encourages her
visitors to post pictures of their projects. Remarkably, she has a very
popular site where most of the content comes from the community. She
herself does not post very often. Although she does comment on others'
posts and engages with her readers, her community actively posts and
answers each others' questions.
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